This Refund Policy explains how subscriptions, cancellations and refunds work for Wisppilot, operated by Wisppilot.
1. Subscriptions
Paid plans are billed in advance, monthly or yearly, and renew automatically until cancelled. Each billing period adds the plan's balance of video seconds and visual posts to your account.
2. Cancelling
You can cancel at any time. Cancellation stops the next renewal, and your plan stays active until the end of the period you have paid for.
3. Refunds
Because the plan balance is available for use immediately after payment, subscription payments are non-refundable, except in the following cases:
- Service problems: if a technical problem on our side prevented you from using the Service, we will restore the affected balance or refund the affected amount.
- Duplicate or incorrect charges: if you were charged twice or charged an incorrect amount, we will refund the difference.
- Where the law requires it: nothing in this policy limits any refund right you have under applicable consumer law.
You can try the Service before paying with the free demo, and you can cancel at any time so that you are not charged for the next period.
4. How to contact us about a charge
Email [email protected] from your account email with your client code and the reason. We reply within 3 business days. Approved refunds are returned to the original payment method; the time it takes to appear depends on your bank.
5. Free demo
The free demo is free of charge and has no cash value, so it is not refundable.