These Terms of Service (“Terms”) govern your access to and use of Wisppilot, available at https://wisppilot.com (the “Service”), operated by Wisppilot (“Wisppilot”, “we”, “us”). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a company, you confirm that you are authorised to accept these Terms for it.
1. The Service
Wisppilot is a software-as-a-service platform that helps businesses plan social media content and generate videos, visual posts, captions and related materials with artificial intelligence, and schedule and publish that content to connected social media accounts.
2. Accounts
You must provide accurate information, use a work email address that you control, and keep your login details confidential. You are responsible for all activity under your account. We may refuse, suspend or close accounts that are used fraudulently, abusively or in breach of these Terms.
3. Free demo
New business accounts may receive a one-time free demo balance. The demo is limited per company and per network, has no cash value and may be changed or withdrawn at any time.
4. Plans, balance and payment
Paid plans are subscriptions billed monthly or yearly in advance. Each plan includes a monthly balance of video seconds and visual posts, shown on the pricing page at the time of purchase. Unused balance does not roll over to the next billing period unless stated otherwise. Prices are shown in US dollars; applicable taxes may be added at checkout. Payments are processed by our third-party payment provider; we do not store your full card details. Subscriptions renew automatically until cancelled.
5. Cancellation
You can cancel your subscription at any time from your account or by contacting us. Cancellation stops the next renewal; your plan remains active until the end of the paid period. Refunds are handled under our Refund Policy.
6. Your content and connected accounts
You keep all rights to the materials you upload (such as logos, photos, product information and videos) and to the content generated for you. You grant us a limited licence to process those materials only to provide the Service. You are responsible for having the rights to everything you upload and for what you publish to your social media accounts. When you connect a social media account, you authorise us to publish content you approve or schedule on your behalf, in line with that platform's terms.
7. Acceptable use
You may not use the Service to create or publish content that is illegal, deceptive, defamatory, hateful, sexually explicit, infringes the rights of others, impersonates any person or organisation, or violates the rules of the social media platforms. You may not attempt to disrupt, reverse engineer or gain unauthorised access to the Service.
8. AI-generated content
Content is generated with AI models and may contain errors or unexpected results. Nothing is published without your approval, and you are responsible for reviewing content before publishing it.
9. Availability and changes
We work to keep the Service available and secure but do not guarantee uninterrupted operation. We may improve, change or discontinue features. If we make material changes to these Terms we will notify you by email or in the Service before they take effect.
10. Limitation of liability
To the maximum extent permitted by law, the Service is provided “as is”, and our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the claim. We are not liable for indirect or consequential losses, lost profits or loss of data. Nothing in these Terms limits liability that cannot be limited by law.
11. Termination
You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms. Sections that by their nature should survive termination will survive.
12. Contact
Questions about these Terms: [email protected].