Whether the monthly package is fully used is the Client's responsibility and does not affect the payment obligation. Because the Provider incurs monthly server, API, technical-support and other infrastructure costs, payment must be made on the dates set out in the contract regardless of how much was used. The monthly package balance resets every month — service volume (videos) not used in the current month does not carry over or accumulate into the next month. The reason is the fixed monthly costs the Provider bears for servers, APIs and other infrastructure.

Because the Wisppilot Agent works on the basis of artificial intelligence, certain inaccuracies may appear in the videos it produces — this is a natural part of the process. That is why every video is presented to the Client and is published only with the Client's approval. For each video the Client is entitled to request a total of 8 free changes: 3 of them at the script stage, and the remaining 5 on the final video (in the scenes or in the voice-over).

Within a month, 1 video that the Client did not like and did not publish may be returned and replaced. This right applies only on condition that the video is unpublished. The rule cannot be applied to a video that has already been published.

As this is a technology solution, a technical fault, maintenance work or a technical problem at the technology companies we work with may occur in the systems used. In such cases a short interruption may happen. The Client accepts that such technological interruptions should be met with understanding.

The Client should bear in mind that the technical capabilities of the Wisppilot Agent have certain limits. Requirements for specific scenes, objects or effects depend on the Agent's available skills and toolset, and each individual requirement may not be fulfilled in full. The Provider will make every effort to achieve the result closest to the Client's request.

At the final video stage, the Client may request two types of scene corrections: (a) changing a specific detail in the scene (object, character, color, text, etc.), or (b) rebuilding the scene entirely. When a detail change is requested, the graphics and visual design stay the same — only that element is changed. However, because the scene is technically regenerated (re-rendered), a difference of up to 20–30% may appear in the scene's motion, camera angle and animation flow. This is a natural characteristic of AI-based video generation and is not considered a defect.

Wisppilot produces every video through several stages — script writing, voice-over, design and animation, editing. Because of this multi-stage process the production time is directly proportional to the length of the video: on average ~2 minutes are needed for every 1 second of video. For example, a 10-second video takes about 20 minutes and a 20-second video about 40 minutes. This time is approximate and may vary with system load and the chosen animation style.