This Refund and Cancellation Policy explains how subscriptions, cancellations and refunds work for Wisppilot, operated by Wisppilot. Purchases are processed by our online reseller and Merchant of Record, Dodo Payments, which handles payments, billing, taxes and refund processing for all orders.
1. Subscriptions
Paid plans are billed in advance, monthly or every 6 months, and renew automatically until cancelled. Each payment adds the plan's balance of video seconds and visual posts for the period paid (one month, or six months with 6-month billing) to your account.
2. Cancelling
You can cancel at any time, either through the subscription management options provided by Dodo Payments for your order or by emailing [email protected] from your account email. Cancellation stops the next renewal, and your plan and balance stay available until the end of the period you have paid for. Cancelling does not by itself refund the current period.
3. Refunds
Because the plan balance is available for use immediately after payment, subscription payments are non-refundable, except in the following cases:
- Service problems: if a technical problem on our side prevented you from using the Service, we will restore the affected balance or refund the affected amount.
- Duplicate or incorrect charges: if you were charged twice or charged an incorrect amount, we will refund the difference.
- Where the law requires it: nothing in this policy limits any refund right you have under applicable consumer law.
You can try the Service before paying with the free demo, and you can cancel at any time so that you are not charged for the next period.
4. How to contact us about a charge
Email [email protected] from your account email with your client code, the order or receipt details and the reason. Please contact us as soon as possible and no later than 30 days after the charge, so that an approved refund can be returned to the original payment method; for service problems reported later, we restore the affected balance instead. We reply within 3 business days. Approved refunds are processed by Dodo Payments to the original payment method, including any tax charged on the refunded amount; the time it takes to appear depends on your bank or card issuer. As Merchant of Record, Dodo Payments may also review refund requests under its Buyer Terms. Please contact us before opening a dispute or chargeback with your bank, so we can resolve the issue quickly.
5. Free demo
The free demo is free of charge and has no cash value, so it is not refundable.